Politique de remboursement

Return and Exchange Policy

We want you to be fully satisfied with your purchase. Due to the custom nature of our hand-marbled items, we do not accept returns. Each piece is crafted with care, and variations in color or pattern are natural and part of the unique charm of hand-marbled artistry.

However, if there is a genuine issue with the product, such as damage during shipping or a defect, we will gladly offer an exchange or store credit after evaluating the concern. Please reach out to us within 7 days of receiving your order for assistance.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at exchanges@erisedind.com Please note that returns will need to be sent to the following address: [202, Milinda Manor, RNT marg, Indore , M.P 452001] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ‎supporthumans@erisedind.com‎

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you'll receive a coupon for the amount of the purchase made, that can be redeemed in any other purchase with us. 
If more than 15 business days have passed since we’ve approved your return, please contact us at mail.erised@gmail.com.

Return & Refund Policy
* refers to the service provided by ERISED as described in the relative terms (if available) and on this platform.
* Website: ERISED’s site, which can be accessed via this URL: www.erisedind.com
* You: a person or entity that is registered with ERISED to use the Services.


Return & Refund Policy
Thanks for shopping at ERISED. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at ERISED. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at ERISED, you agree to the terms set forth below along with ERISED’s Privacy Policy.
If there’s something wrong with the product you bought, or if you are not happy with it, you will not be able to issue a refund for your item.

Refunds
We at ERISED commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products. 

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request. 

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that ERISED is not liable for damages that are caused to the items during transit or transportation. 

We follow certain policies to ensure transparency, efficiency and quality customer care:
We allow returns on sold products - online or in retail outlets. 
We accept returned goods, as we believe that customers should get the best quality products.
Refunds are given for any purchases made - be they online or in retail store, In terms of Store credit via A redeemable coupon sent on the respective mail Id. 
You can get exchange of our products.
We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers.
Please understand that colour pattern might be drippy or be indifferent a little here and there and we can not control it as it is hand done.

For International Orders:
We DO NOT support Exchanges or Returns.
If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch.
Orders already in shipping cannot be returned, canceled or refunded.
If you face any issues, please contact our Support Team immediately.

Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, ERISED may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. ERISED reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when ERISED confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, ERISED will cancel the order and refund your purchase price in full.

Your Consent
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.
* Via Email: mail.erised@gmail.com